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About Us

Assisting NDIS Participants in reaching and achieving their goals

We are Primacy Care, a team compassionately working towards the well-being and development of all NDIS participants in Australia. With our approach towards mental health support, guided by our values and a desire to make a difference, we are a team committed to helping the participants build capacity and lead independent lives. We believe that every person, irrespective of their abilities, race, gender or beliefs, has the right to live life on their terms.

We do our bit towards securing equal opportunities for all with our comprehensive and well-tailored disability services. Our mental health support workers are licensed professionals who put their best foot forward and help the participants maximise their mental well-being while actively chasing their goals.

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Our Mission

We truly believe that everyone deserves to live a full and enriched life and want to support our participants to achieve this. We are committed to compassionately assisting our participants to be the very best they can be.

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Our Services

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Mental Health Support Services

Our mental health support workers are dedicated to helping the participants navigate through diverse mental health challenges and lead an empowering life

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Social & Community Participation

Primacy Care Australia is dedicated to enriching the lives of NDIS participants through social and community engagement.

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In Home Care

Primacy Care is your trusted partner for expert in-home care under the NDIS.

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Hospital Transition

Primacy Care Australia specialises in easing the transition from hospital to home for NDIS participants.

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Why Choose Us

Cultural Sensitivity

With complete respect for all cultural backgrounds, traditions, values and beliefs, we offer a culturally sensitive environment where all participants feel respected irrespective of their cultural inclinations. All our care workers are culturally aware and act in accordance with the diverse needs of the participants.

NDIS-Focussed Approach

We are specialised NDIS experts with in-depth knowledge of the NDIS regulations and guidelines for effective service delivery. We work in adherence to the NDIS values and make sure the participants navigate through the complexities of NDIS and optimise their plans.

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Emphasis on Capacity Building

All our services are designed to empower participants through our focus on capacity building. We aim to enhance the skills, independence and overall well-being of the participants, help them develop a positive outlook towards life and actively chase their goals.

Our Key Worker Model

Our Key Worker model is designed to provide consistent support to each participant. A Key Worker is a dedicated staff member who understands the participant's needs. By building a strong, trusting relationship with the participant and their family, the Key Worker ensures that all supports meet each individual's unique circumstances. Our model promotes continuity, and enhances the overall effectiveness of the support provided, leading to better outcomes and a more cohesive experience.

Premium Service Delivery

Our Service Delivery Team is dedicated to ensuring the highest quality support for our participants. They act as the bridge between stakeholders, participants, families, and our Key Workers, ensuring seamless communication and collaboration. With a commitment to our core values of empathy, respect, reliability, integrity, and quality, our team works tirelessly to tailor services that meet individual needs and empower participants to achieve their goals. Whether coordinating support plans or addressing concerns, our Service Delivery Team is here to provide exceptional support every step of the way.

Our Testimonials

In Their Own Words: Testimonials That Tell Our Story!

As a Mental Health Key Worker with Primacy Care my role is to support clients to build capacity in their chosen NDIS goals. One of my favourite parts of the job is developing an honest and genuine working relationship with my participants, which allows me to address their wants and needs in a way that is personalised and authentic to them. Because each participant is so unique, no two days are ever the same, and I love the novelty that this brings to my job each day. Supporting participants to engage in what is meaningful for them and bearing witness to the lasting positive change in their lives as a result, is an experience that I feel privileged to be a part of.

Joel Gundry

Working at primacy care for the past two years has been a really challenging, fun and rewarding experience. It's been wonderful to meet lots of different and interesting people. I have been able to build strong relationships and trust that allows me to encourage and push participants to reach their goals. It's a great feeling to watch participants engage in activities that were previously outside of their comfort zone. At these times you can see how much happiness and pride that brings participants. I have learned a lot working within wider care teams and the power of collaboration when supporting people with complex mental health.

Charlotte Brunt

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