About Us
Mission
We are a team of qualified and experienced professionals who came together with the aim of setting a new standard of service delivery for mental health support services in Australia. Our passionate team is thoroughly vetted and prepared to support each participant with whom they engage in order to achieve their goals.
Vision
At Primacy Care Australia, our team has a radically different outlook and process for how we support all of our NDIS participants. We truly believe that everyone deserves to live a full and enriched life, and we aim to help the participants on this journey. We wish to assist our participants to be the very best they can be.
A Participant-Centred Approach for Optimal Growth and Well-being
We are Primacy Care, a trusted and reputed team delivering comprehensive NDIS support services. At Primacy Care, we offer premium services that are designed to best support the NDIS participants and offer them the care and support they need to promote their well-being and lead empowering lives. Our support team and mental health workers are committed to finding the right support workers to provide the most optimal support for all of our participants. We not only wish to offer quality care but also aim to elevate the industry standard for mental health support services with our revolutionary approach.
Care that Matters and Delivers
Quality comes at the core of our service delivery – we aim to provide unparalleled and well-tailored support that targets each aspect of the participant's life and secures them an autonomous and growth-oriented life. We closely collaborate with healthcare professionals, families and communities to create a holistic support system and cater to the unique needs of the participants.
Our Values
Empathy
We welcome every participant by listening to their thoughts and feelings and delivering services that best align with their expectations. Our team is mindful of mental health and disability and adopts an empathetic approach to disability care.
Reliability
We aim to be a reliable presence that the participants can always count on for comprehensive care and support. Our support workers and mental health professionals strive to follow through on all commitments made on time and consistently.
Integrity
We practise fairness, truth and accountability and honour all our agreements. All our supports are delivered with an intent to maximise participant well-being, and we always put our best forward while delivering mental health and other supports.
Respect
We interact thoughtfully and politely and make sure each person (be it the participants or the staff) feels respected for their abilities and qualities. We respect choice and control and ensure the services are tailored to the participants' needs.
Quality
At Primacy Care, we deliver disability support services of the highest quality and standard. We constantly innovate and improve our processes to cater to the evolving support and care needs of the NDIS participants.