Conflict of Interest Declaration

1. Purpose

Primacy Care is committed to delivering ethical, transparent, and participant-centred services. This declaration outlines how we identify, disclose, and manage actual, potential, or perceived conflicts of interest in line with the NDIS Code of Conduct, NDIS Practice Standards, and relevant Australian privacy laws.

2. Organisational Commitment

As a registered NDIS provider specialising in psychosocial recovery coaching and support coordination, Primacy Care ensures that participants are informed of and understand the distinction between the provision of specialised support coordination and other reasonable and necessary supports funded under their NDIS plans.

While Primacy Care offers various support services, participants are only recommended and provided supports that are appropriate to their individual needs. All staff are required to provide participants with truthful information regarding:

  • The capacity, qualifications, training, and professional affiliations of providers and their staff, including those of Primacy Care.
  • The supports, services, or products delivered by providers, including Primacy Care.
  • The full costs of supports and what these include.

Information provided to support participants’ decision-making may include quotes, cost breakdowns for different support options, feedback from other individuals about supports they’ve received, and the risks and benefits of different supports.

3. Conflict Management Strategies

To manage and mitigate conflicts of interest, Primacy Care implements the following measures:

  • Separation of Roles: Maintaining a clear separation of responsibilities between support coordination staff and other service delivery staff.
  • Multiple Provider Options: Providing participants with several different provider options for each type of support required.
  • Documentation of Recommendations: In instances where only one service provider can be recommended for a particular type of support, staff are required to thoroughly document the rationale and review this regularly.
  • Record Keeping: Staff must keep detailed records of any issues that arise with supports provided to participants, including actions taken and resolutions achieved.
  • Continuous Improvement: Engaging with participants and other areas of Primacy Care to assess how well supports are meeting needs and adjusting service delivery proactively.
  • Education on Support Types: Explaining the difference between support coordination and other supports funded in participants’ NDIS plans, including the requirement that supports be reasonable and necessary.
  • Respect for Participant Choice: Clarifying that any choice made by participants about providers of other supports will not impact the provision of their support coordination or recovery coaching.
  • Right to Change Providers: Informing participants of their right to change support coordinators or recovery coaches and the process to do so, as well as providing information on Primacy Care’s feedback and complaints processes.
  • Policy Review: Conflict of Interest policies and procedures are reviewed annually by Primacy Care’s management team, incorporating feedback from staff, participants, and stakeholders.

4. Commitment to Participant Choice and Control

Primacy Care ensures that participants are fully informed of their rights to choose service providers that best meet their needs. Our staff provide impartial and accurate information regarding:

  • The qualifications, training, and professional affiliations of providers, including Primacy Care.
  • The supports, services, and products delivered by different providers.
  • The full costs of supports, including itemised breakdowns where applicable.

To support informed decision-making, participants are provided with options, including cost comparisons, service reviews, and potential risks and benefits of different support choices.

5. Participant Rights and Responsibilities

Participants have the right to:

  • Informed Decision-Making: Receive comprehensive information to make informed choices about their supports and services.
  • Transparency: Be informed of any actual, potential, or perceived conflicts of interest that may affect their support.
  • Choice and Control: Exercise choice and control over the providers of their supports and services.
  • Feedback and Complaints: Access Primacy Care’s feedback and complaints processes to raise concerns or issues.
  • Engage in Open Communication: Discuss any concerns regarding conflicts of interest with their support coordinator or recovery coach.
  • Utilize Available Resources: Access resources provided by Primacy Care and the NDIS to understand and manage conflicts of interest.

6. Accessibility of Information

This Conflict of Interest Declaration is reviewed annually the Board of Directors. This declaration is publicly available on the Primacy Care website for transparency and accessibility.

For further information or to discuss any concerns, please contact –
The Risk, Compliance & Quality Manager
Email: deon.k@primacygroup.com.au
Phone: +61 (0) 403 299 145

Scroll to Top